A scaling startup was growing in headcount — but execution was stalling. The founder was frustrated, the team passive, decisions looping.
Uncovered: Hidden emotional split between the co-founders — avoidance, distrust and misalignment masked as “strategy issues.”
What we did: Made the silent conflict visible, reconnected leadership to shared goal, supported role redefinition.
Result: Strategy regained traction, profit increased by 115% in 4.5 months, roles became clearly defined and embodied.
A team demanded the dismissal of a key member. Emotions were running high, and the founder felt torn and overwhelmed.
Uncovered: The issue wasn’t personal but reflected systemic overload, blurred boundaries, unprocessed group tension connected to high inherent business risks.
What we did: Helped the team move from blame to diagnosis, reframed the situation as a system pattern, supported grounded decision-making.
Result: The conflict ceased. The emotional pressure lifted. The owner returned to strategic development and sales.
A newly promoted manager of a call-centre was overwhelmed — the team relied on her for every decision, and she couldn’t focus on her own growth.
Uncovered: A dependency loop rooted in the manager’s own patterns, lack of structural clarity as well as anxiety on change of team's function.
What we did: Shifted leadership behaviours, rebuilt structural clarity, initiated discussion of a fear of a new strategic change.
Result: The team became autonomous and started strategy implementation. The leader was able to step back for her own strategic project.
Reveal what’s underneath
Through interviews, shadowing and systemic diagnostics, we uncover the emotional and structural root causes behind team struggles — using a psychodynamic lens developed at Tavistock. Together, we define success criteria and measure them at the start through a structured diagnostic report